BitBot only collects and stores personal information if absolutely necessary to the function of one or more of our services. Information stored includes without limitation: data from Discord such as internal server and channel IDs to power server customizations for our Discord bot.
Our data is only stored for as long as it is necessary to provide service. All data about a server is scheduled to be deleted upon the Discord bot leaving the server, however we cannot guarantee uptime or proper functionality of the feature during such event. If at anytime you have questions about the data stored about your server, or would like to request that data to be wiped, you may open a support ticket on the Discord support server or send an email to [email protected]
We will never share any information stored with any third-parties unless required to do so by law enforcement.
Payment information that you use to purchase our subscription based products is handled by Stripe, Inc. and is subject to their terms of service and policies. We can not directly access any credentials on payment methods that you link to your Stripe customer profile, and can only charge them as necessary.
Stripe collects a mandatory billing email for users that would like to pay to subscribe to our services. We have access to that email address, and will use it accordingly if needed for billing purposes.
Some unhandled and unidentifiable Discord bot exceptions will be logged and viewable to our development team in order to ensure that bugs are identified and fixed as quick as possible. Upon doing so, the bot will respond with a message notifying the user that an error has been reported.
Error logs may contain identifying information about the Discord server or user if it is relevant to the origin of the exception. These logs will be deleted as soon as the development team deems they are no longer needed. They may also be deleted upon request in our Discord support server.
Last updated: 16th March, 2022