FAQ
A compilation of questions frequently asked to our support team. If you still have a question, do not hesitate to join our support server and ask.

How do I add this bot to my server?

Please view our Getting Started page for information on how to invite BitBot to your server, and perform basic configuration.

I have added the bot, but it won't respond to my commands.

Discord bot users function similarly to all other users on Discord. They must have permissions to read messages and send messages in any given channel to read your command and send back a response. Please check if the bot has all necessary permissions to do so.

How can I set a channel to receive news from the bot?

To set a channel for BitBot to send the latest cryptocurrency news, you must use the newschannel command. View documentation below.

I have set a news channel, alert, or price update; however it is not sending anything.

Discord bot users function similarly to all other users on Discord. They must have permissions to send messages in any given channel in order to send news, alerts, or prices. Please check if the bot has all necessary permissions to do so.

How do I add the ticker bots on the side?

BitBot provides a variety of bots which mirror cryptocurrency prices to create a ticker look on your discord server. Invite links for these bots can be found at https://bitbot.tools/tickers.

Can I have more than five alerts or follows?

Yes! As of January 2022, we offer subscription plans that allow you to increase alert/follow capacity in a server past five. https://bitbot.tools/premium

How do I delete an alert/price update?

To delete an alert or a price update, you must first obtain its internal ID, and then execute a command to unfollow it. For a list of all configurations and their corresponding ID's run the following or alerts commands:
Once you identify the ID of the configuration to delete, run the unfollow or delalert command:
Last modified 10d ago