# Getting Started Everything from inviting BitBot to your server to configuring our most popular features. ## Adding BitBot to Your Server {% hint style="info" %} Adding a bot to your server requires the Manage Server permission {% endhint %} **BitBot Invite Link:** * [ ] Click the invite link and select the server you would like to add the bot to. * [ ] Acknowledge and accept the permissions that the bot requires. **BitBot uses slash commands. Type `/` and click on the BitBot logo to get started running our commands (tip - start by running `/help`):** ## Customizing BitBot Now that BitBot is installed and configured in your server, here are some things to do to customize your server experience. Additionally, server configurations can be made through our web dashboard: ### Add a channel to receive crypto news BitBot allows you to designate a channel where the latest news in cryptocurrency will be delivered {% content-ref url="/pages/-Me3DZwMChUQ79pS0A2G" %} [news configure](/commands/configuration/news/news-configure) {% endcontent-ref %} ### Create a price alert BitBot allows you to create alerts in your server for when a cryptocurrency reaches certain prices. You can use the alert manager to add, show, or delete these alert configurations. {% content-ref url="/pages/XFEqatw3wBvdufjznJLi" %} [alerts manage](/commands/configuration/alerting/alerts-manage) {% endcontent-ref %} ### Follow a crypto price in a channel BitBot allows you to designate a channel where updated on a crypto price will be periodically posted. You can use the follow manager to add, show, or delete these configurations. {% content-ref url="/pages/mL4SWWJ2taCzAnsBzrl5" %} [follows manage](/commands/configuration/following/follows-manage) {% endcontent-ref %} ## Support Community We understand that configuring and using Discord bots is not easy. Join our support server to get all your questions answered and suggestions heard: . # Changelog ## Release 8/20/2022 ### **Added** * `follows manage` and `alerts manage` command, providing an all-in-one interface to add, show, and delete configurations. ### **Updated** * `news showconfig` command re-named to `news manage` with a built in interaction option to stop sending. ### **Fixed** * Fixed issue with follow/alert dialogs not opening ### **Removed** * `follows add` `follows show` `follows delete` `alerts add` `alerts show` `alerts delete` `news stop` commands (replaced with above updated commands) ### **Discontinued** * Text/prefix commands (slash commands are now non-optional) ## Release 6/02/2022 This update introduced slash commands: ### Fixed * Stability improvements, primarily regarding the frequency of rate limit hits. * Double posting issue for price updates. ### Deprecated * Text commands - replaced with slash command alternatives. ### Removed * Utility commands `ping` `suggest` `donate` `invite` * `coinbase` command * `addalert` `delalert` `follow` `unfollow` text commands were discontinued, with slash command alternatives instead ## Release 8/11/2021 ### Added * `newsping` command: *Manage role to be mentioned when news is sent* ### **Updated** * Updated error messages to be more useful * Major stability improvements ## Release 7/20/2021 (Tickers) ### Added * Changing colors (green/red) based on price trend. ## Release 5/22/2021 ### Added * All time high alerts. * `fg` command: *shows Fear/Greed index for cryptocurrencies.* ### Updated * Price updates will mention if price is an all time high. ## Release 4/20/2021 ### Updated * News will now only be shown from whitelisted sources in an effort to reduce spam. * Coin rank now shows market cap ranking rather than CoinGecko ranking. ## Release 4/13/2021 ### Added * `coinbase`/`cb` command: *View quote for COIN stock* * ~~Following and alerts for COIN stock~~ ## Release 3/21/2021 ### Added * `trending` command: *Shows daily trending coins on CoinGecko* * `ticker` command: *Shows last price and volume for a trading pair on a given crypto exchange* ### Updated * Crypto price updates are now reported per standard rounding procedure (previously rounded to 2) ## Patch 2/10/2021 ### Updated * Posting more relevant news articles * News articles now show source icons if available * Added warning to news channel commands if missing perms ### Fixed * Fixed minor news channel permissions bug ## Release 2/7/2021 ### Added * Cryptocurrency following added (get price updates to a channel per given time interval)! * `follow` command: *creates a new server follow config* * `following` command: *shows server* *follow configurations* * `unfollow` command: *deletes a server follow configuration* ### Updated * `info` command now displays **All Time High** price for cryptos ## Release 1/10/2021 ### Added * Cryptocurrency price alerting added! * `addalert` command: *configures a new alert* * `alerts` command: *shows server alerts* * `delalert` command: *deletes a server alert* ### Fixed * `info` command unhandled exception on certain invalid symbols fixed ## Release 1/4/2021 ### Added * `minestats` command: *Displays Bitcoin mining stats and graphs (Difficulty, Hash Rate, Revenue)* * `minecalc` command: *Calculates expected mining profitability for various cryptos.* ### Updated * Rounding conventions: *Crypto values are rounded to eight decimals and most fiat values are rounded to four decimals.* * Inactive coins are given \[INACTIVE] label on `info` command. ### Fixed * Issue with `info` command displaying $0 price fixed. * Unhandled exception for missing permissions error fixed. ## Release 10/17/2020 ### Added * `newslimit` command: *Allows server managers to limit the volume of news sent to news channels.* ## Release 10/9/2020 ### Updated * Migrated to discord API v8. ### Fixed * Issue with `convert` command icons and error messages fixed. # FAQ A compilation of questions frequently asked to our support team. If you still have a question, do not hesitate to join our support server and ask. ## How do I add this bot to my server? Please view our Getting Started page for information on how to invite BitBot to your server, and perform basic configuration. {% content-ref url="/pages/-MIexVZeAXtshxtaS-sB" %} [Getting Started](/) {% endcontent-ref %} ## I have added the bot, but some or all users can not see any commands in the slash menu. In order for members of a server to use slash commands (otherwise known as application commands), they must have the `Use Application Commands` permission. We recommend enabling this permission for the everyone role so that all your users can use our commands. ## How can I set a channel to receive news from the bot? To set a channel for BitBot to send the latest cryptocurrency news, you must use the `news configure` command. View the documentation: {% content-ref url="/pages/-Me3DZwMChUQ79pS0A2G" %} [news configure](/commands/configuration/news/news-configure) {% endcontent-ref %} ## I have set a news channel, alert, or follow; however it is not sending anything. Discord bot users function similarly to all other users on Discord. They must have permissions to send messages in any given channel in order to send news, alerts, or prices. Please check if the bot has all necessary permissions to do so. ## How do I add the ticker bots on the side? BitBot provides a variety of bots which mirror cryptocurrency prices to create a ticker look on your discord server. Invite links for these bots can be found at . ## Can I have more than five alerts or follows? Yes! As of January 2022, we offer subscription plans that allow you to increase alert/follow capacity in a server past five. {% content-ref url="/pages/iJTE7q5zUkRa5gdnbKiy" %} [Plans](/premium/plans) {% endcontent-ref %} ## How do I delete an alert/follow? To delete an alert or a follow configuration, open the alert/follow manager, select the alert you want to delete from the dropdown, and click on the delete button. {% content-ref url="/pages/XFEqatw3wBvdufjznJLi" %} [alerts manage](/commands/configuration/alerting/alerts-manage) {% endcontent-ref %} {% content-ref url="/pages/mL4SWWJ2taCzAnsBzrl5" %} [follows manage](/commands/configuration/following/follows-manage) {% endcontent-ref %} # Statistics Commands that fetch and display cryptocurrency statistics. # info ## Description Displays a cryptocurrency ticker with major statistics and a graph. ## Usage > /info \[crypto] {base} ## Arguments {% tabs %} {% tab title="crypto" %} **Description:** The cryptocurrency to show the ticker of. **Valid Inputs:** Name or symbol for a supported cryptocurrency. **Argument Examples:** `eth` `binance-coin` `bitcoin` `XRP` {% endtab %} {% tab title="base (optional)" %} **Description:** The base currency to display the statistics against. **Valid Inputs:** Valid fiat code, or symbol of one of the few major cryptos supported as base currencies. **Default:** `usd` **Argument Examples:** `eur` `TRY` `btc` {% endtab %} {% endtabs %} ## Actions * ⬅️ **button:** Scrolls backwards in time on the graph. * ➡️ **button:** Scrolls forwards in time on the graph. ## Examples * `/info btc` * `/info zcash eur` * `/info ethereum try` ## Preview *Command previews are coming soon...* # price ## Description Displays the price of a cryptocurrency. ## Usage > /price \[crypto] {base} ## Arguments {% tabs %} {% tab title="crypto" %} **Description:** The cryptocurrency to show the price of. **Valid Inputs:** Name or symbol for a supported cryptocurrency. **Argument Examples:** `eth` `binance-coin` `bitcoin` `XRP` {% endtab %} {% tab title="base (optional)" %} **Description:** The base currency to display the price against. **Valid Inputs:** Valid fiat code, or symbol of one of the few major cryptos supported as base currencies. **Default:** `usd` **Argument Examples:** `eur` `TRY` `btc` {% endtab %} {% endtabs %} ## Examples * `/price btc` * `/price zcash eur` ## Preview *Command previews are coming soon...* # ticker ## Description Shows last price and volume for a trading pair on a crypto exchange. ## Usage > /ticker \[crypto] \[base] \[exchange] ## Arguments {% tabs %} {% tab title="crypto" %} **Description:** The cryptocurrency to show the ticker of. **Valid Inputs:** Name or symbol for a supported cryptocurrency. **Argument Examples:** `eth` `binance-coin` `bitcoin` `XRP` {% endtab %} {% tab title="base" %} **Description:** The base crypto or fiat which the crypto is traded against. **Valid Inputs:** Valid fiat code or crypto symbol. **Argument Examples:** `USDT` `BTC` `usd` {% endtab %} {% tab title="exchange" %} **Description:** The exchange to get the ticker from. **Valid Inputs:** The ID of a crypto exchange which supports the trading pair entered. **Argument Examples:** `binance` `gdax` `binance_us` {% endtab %} {% endtabs %} ## Examples * `/ticker eth usd binance_us` * `/ticker btc usdc gdax` * `/ticker doge usdt kucoin` ## Preview *Command previews are coming soon...* # global ## Description Displays global cryptocurrency statistics. ## Usage > /global {base} ## Arguments {% tabs %} {% tab title="base" %} **Description:** The base currency to display global statistics in. **Valid Inputs:** Valid fiat code, or symbol of one of the few major cryptos supported as base currencies. **Default:** `usd` **Argument Examples:** `eur` `TRY` `btc` {% endtab %} {% endtabs %} ## Examples * `/global` * `/global try` ## Preview *Command previews are coming soon...* # convert ## Description Converts between any two fiat/crypto currencies. ## Usage > /convert \[amount] \[from] \[to] ## Arguments {% tabs %} {% tab title="amount" %} **Description:** The amount of the \[from] currency to be converted. **Valid Inputs:** A valid number. **Argument Examples:** `1200` `233.22` {% endtab %} {% tab title="from" %} **Description:** The base currency of the conversion. \[amount] of \[from] currency will be converted to the \[to] currency. **Valid Inputs:** Valid fiat code or crypto symbol. **Argument Examples:** `ethereum` `BTC` `usd` {% endtab %} {% tab title="to" %} **Description:** The currency to be converted to. \[amount] of \[from] currency will be converted to the \[to] currency. **Valid Inputs:** Valid fiat code or crypto symbol. **Argument Examples:** `ethereum` `BTC` `usd` {% endtab %} {% endtabs %} ## Examples * `/convert 2000 usd bitcoin` * `/convert 1 usd try` * `/convert 10 btc ethereum` * `/convert 1200.23 cardano tether` ## Preview *Command previews are coming soon...* # trending ## Description Show the top daily trending coins on CoinGecko. ## Usage > /trending ## Preview *Command previews are coming soon...* # fg ## Description Shows the Fear & Greed Index for Bitcoin and other large cryptocurrencies ## Usage > /fg ## Preview *Command previews are coming soon...* # Configuration Commands that adjust or show server settings. # News # news configure {% hint style="info" %} This command requires the Manage Server permission. {% endhint %} ## Description Configures settings for news delivery in your server. ## Usage > /news configure \[channel] {ping} {timelimit} ## Arguments {% tabs %} {% tab title="channel" %} **Description:** Channel to set to receive news **Valid Inputs:** A time (number followed by `d` `h` `m` `s`) {% endtab %} {% tab title="ping (optional)" %} **Description:** Role to be mentioned when a new article is delivered **Input:** Select a role from the dropdown {% endtab %} {% tab title="timelimit (optional)" %} **Description:** Minimum cooldown time between sending one news article and another one. **Valid Inputs:** A time (number followed by `d` `h` `m` `s`) **Argument Examples:** `1h` `30m` `1d` `1.5h` {% endtab %} {% endtabs %} ## Examples * `/news configure #crypto-news` * `/news configure #crypto-news @News Notification` * `/news configure #crypto-news 1.5h` * `/news configure #crypto-news @News Notification 30m` ## Preview *Command previews are coming soon...* # news manage ## Description Shows the settings for news delivery in the server, with option to stop delivery. ## Usage > /news manage ## Actions * **Stop News**** Button:** Clicking the Stop News button will delete the server's news configuration, effectively stopping news from sending in your server. ## Preview *Command previews are coming soon...* # Alerting Commands to manage cryptocurrency price alerts for a server. # alerts manage ## Description Displays an alert manager with options to view, add, and delete price alerts. ## Usage > /alerts manage ## Actions * **Alerts Select Menu:** Allows selection of a price alert configuration to view or delete it. * **New**** Button:** Displays [dialog ](/commands/configuration/alerting/add-alert-dialog)to add a new price alert. * **Delete** **Button:** Deletes the price alert that is currently selected in the manager. * **Refresh Button:** Refreshes the alert manager, updating the alerts. ## Preview *Command previews are coming soon...* # Add Alerts Dialog ## Description Adds a new cryptocurrency price alert to the server. ## Menu Input {% tabs %} {% tab title="1. crypto" %} **Description:** Cryptocurrency to add price alert for. **Valid Inputs:** Symbol or name of a valid cryptocurrency. **Argument Examples:** `btc` `ETH` `litecoin` {% endtab %} {% tab title="2. price" %} **Description:** The price at which you would like an alert at. **Valid Inputs:** Price separated by fiat. Or `ath` instead of a numeric price to alert when crypto reaches an all-time high. **Argument Examples:** `btc` `ETH` `litecoin` {% endtab %} {% tab title="3. type (if numeric price set)" %} **Description:** If you want to be alerted when the price of the crypto reaches over or under your target price, or `ath` if you designated in price that you would like the alert to be an ATH alert. **Valid Inputs:** `over` or `under` or `ath` {% endtab %} {% tab title="4. channel" %} **Description:** Channel for the alert to be sent in. **Input:** Name or Discord ID of the channel. {% endtab %} {% endtabs %} ## Preview *Dialog previews are coming soon...* # Following Commands to manage cryptocurrency follow configurations for a server. # follows manage ## Description Displays a follow manager with options to view, add, and delete price follow configurations. ## Usage > /follows manage ## Actions * **Follow Select Menu:** Allows selection of a follow configuration to view or delete it. * **New**** Button:** Displays [dialog ](/commands/configuration/following/add-follow-dialog)to create a new follow. * **Delete** **Button:** Deletes the follow configuration that is currently selected in the manager. * **Refresh Button:** Refreshes the follow manager, updating the follows. ## Preview *Command previews are coming soon...* # Add Follow Dialog ## Description Adds a new cryptocurrency price follow configuration to the server. ## Menu Input {% tabs %} {% tab title="1. crypto" %} **Description:** Cryptocurrency to add price update for. **Valid Inputs:** Symbol or name of a valid cryptocurrency. **Argument Examples:** `btc` `ETH` `litecoin` {% endtab %} {% tab title="2. base" %} **Description:** The base currency to display the crypto price against. **Valid Inputs:** Valid fiat code, or symbol of one of the few major cryptos supported as base currencies. **Default:** `usd` **Argument Examples:** `eur` `TRY` `btc` {% endtab %} {% tab title="3. time interval" %} **Description:** How often to send a price update. **Valid Inputs:** Valid time (number followed by `d` `h` `m` `s`). **Argument Examples:** `1h` `30m` `3d` {% endtab %} {% tab title="4. channel" %} **Description:** Channel for the alert to be sent in. **Input:** Name or Discord ID of the channel. {% endtab %} {% endtabs %} ## Preview *Dialog previews are coming soon...* # Blockchain Commands that retrieve information from blockchains. # address ## Description Displays information about a Bitcoin wallet: balance, sent, and received. ## Usage > /address \[address] ## Arguments {% tabs %} {% tab title="address" %} **Description:** The wallet address to get information about. **Valid Inputs:** A valid bitcoin wallet address. **Argument Examples:** `197znMU8y87mPZLLB55gVuCti7tdMQd6Fs` {% endtab %} {% endtabs %} ## Examples * `>address 197znMU8y87mPZLLB55gVuCti7tdMQd6Fs` ## Preview *Command previews are coming soon...* # track ## Description Sends a notification when a bitcoin transaction reaches a given number of confirmations. ## Usage > track \[hash] {confirmations} ## Arguments {% tabs %} {% tab title="hash" %} **Description:** The hash of the transaction to track. **Valid Inputs:** A valid bitcoin transaction hash that hasn't already reached the target confirmations. **Argument Examples:**`521c734e5cbf703ff85d30bf9d396ffda39926c377de2612cef9bebb779011c4`\` {% endtab %} {% tab title="confirmations (optional)" %} **Description:** The number of confirmations to send an alert at. **Valid Inputs:** A valid integer value 15 or under. **Default:**`3` **Argument Examples:** `5` `2` {% endtab %} {% endtabs %} ## Examples * `>track 521c734e5cbf703ff85d30bf9d396ffda39926c377de2612cef9bebb779011c4 8` ## Preview *Command previews are coming soon...* # minestats ## Description Displays Bitcoin mining stats and graphs (Difficulty, Hash Rate, Revenue) ## Usage > /minestats ## Actions * [➡️](https://emojipedia.org/right-arrow/) **button:** scroll to next graph * [⬅️](https://emojipedia.org/left-arrow/) **button:** scroll to previous graph ## Preview *Command previews are coming soon...* # minecalc ## Description Calculates expected mining profitability given computing power. ## Usage > /minecalc \[crypto] \[hash rate] {power consumption} {power cost} ## Arguments {% tabs %} {% tab title="crypto" %} **Description:** The cryptocurrency being mined. **Valid Inputs:** Name or symbol for a supported cryptocurrency. **Argument Examples:** `bitcoin` `eth` `zcash` {% endtab %} {% tab title="hash rate" %} **Description:** Hash rate of the computer. **Valid Inputs:** A number followed by a hash rate unit **Properly Formatted Hash Rates:** * 20GH * 15H/s * 700mH * 10kh * 50TH {% endtab %} {% tab title="power consumption (optional)" %} **Description:** How much power the mining operations consume in Watts. **Valid Inputs:** A valid number. **Default:** 0 **Argument Examples:** `800` `1200` {% endtab %} {% tab title="power cost (optional)" %} **Description:** Cost of power in US Dollars/kWh **Valid Inputs:** A valid number. **Default:** 0 **Argument Examples:** `0.12` `0.1` {% endtab %} {% endtabs %} ## Examples * /`minecalc BTC 50TH 800 0.12` * `/minecalc ETH 40MH` * `/minecalc ZEC 10KH/s 1200 0.1` ## Preview *Command previews are coming soon...* # Utility Commands that display bot information. # help ## Description Displays a list of all bot commands. ## Usage > /help ## Preview *Command previews are coming soon...* # stats ## Description Displays bot analytics. ## Usage > /stats ## Preview *Command previews are coming soon...* # addemoji {% hint style="info" %} This command requires the Manage Server permission. {% endhint %} ## Description Adds a cryptocurrency icon as a new server emoji. ## Usage > /addemoji \[crypto] {name} ## Arguments {% tabs %} {% tab title="crypto" %} **Description:** Cryptocurrency to add emoji for. **Valid Inputs:** Symbol or name of a valid cryptocurrency. **Argument Examples:** `btc` `ETH` `litecoin` {% endtab %} {% tab title="name (optional)" %} **Description:** Name of the emoji on discord. **Valid Inputs:** Valid emoji name. **Argument Examples:** `bitcoin-emoji` `etg` `MyEmojiName` {% endtab %} {% endtabs %} ## Examples * `/addemoji eth EthEmoji` * `/addemoji litecoin` ## Preview *Command previews are coming soon...* # Plans BitBot offers two base Premium subscription plans for a server: **Silver** and **Gold**. Users can subscribe to the *Plus* plans to get all benefits that a plan gives, but that can be applied to more servers. You can view the current plan structure below, and the fee structure on our main site: | Silver | Gold | | -------------------------------- | -------------------------------- | | Expand Alert Capacity to 10 | Expand Alert Capacity to 50 | | Expand Follow Capacity to 10 | Expand Follow Capacity to 50 | | *Plus:* Apply to up to 4 servers | *Plus:* Apply to up to 4 servers | # Subscription Management # Applying Subscription Once you purchase a Premium subscription, you can apply your premium benefits to your server(s) of choice. To manage your subscription and edit the servers that premium is applied to, begin by visiting the Premium Portal: . From there, select the server(s) that you would like to apply the subscription to in the dropdown selection menu, and press Save to apply your changes. *Reminder:* Once you apply benefits to a server, you may not transfer them to another server for thirty days. # Cancelling Subscription Once you purchase a Premium subscription, everything to do with billing for your subscription will be available at the Premium Portal: . To cancel your subscription, or update your payment/plan information, go to the My Subscription box, and press the Update/Cancel button, where you will be guided to a Stripe billing page to manage everything about your payment for the subscription. # Explained BitBot offers a variety of "ticker" bots. These bots have changing nicknames which mirror the price of a cryptocurrency. Having these bots installed on your server creates a ticker look on your server's member list. ## Demo ![Price tickers for nine cryptos on a Discord member list](/files/-MeBH_3Gb8t1oDI5PIv-) # Configuring Colors BitBot's Ticker bots will change colors (green/red) to illustrate positive or negative price trends. ### Configuration * Make sure that your ticker bots have the `Manage Roles` permission. * The bot(s) will automatically create roles called "Ticker Red" and "Ticker Green" and attempt to move them as high on the role hierarchy as they can. * If the role colors do not reflect, you must manually move them above the role that overrides their color, or change the Ticker Bot's highest role to have no color. # Commands Commands available on the ticker bots. # @Ticker ## Description Displays information about the ticker. ## Usage > @Ticker ## Examples * @Cardano * @Ethereum ## Preview ![](/files/-MeBP5nQY46uTwi_Cfex) # base ## Description Shows or edits the base currency to report crypto prices in across BitBot ticker bots. ## Usage > @Ticker base {currency} ## Arguments {% tabs %} {% tab title="currency (optional)" %} **Description:** The base currency to display the price against. **Valid Inputs:** Valid fiat code, or symbol of one of the few major cryptos supported as base currencies. **Default:** Displays current set base currency. **Argument Examples:** `eur` `TRY` `btc` {% endtab %} {% endtabs %} ## Examples * `@Cardano base` * `@Ethereum base eur` ## Preview ![](/files/-MeBPyXDkmMQ7na9HOej) # Terms of Service The following terms establish the guidelines for the usage of all BitBot *("BitBot", "we", "us", "our")* services. By using BitBot services (including but not limited to BitBot, bitbot.tools, BitBot Ticker Bots) you agree to these stated terms. If you do not agree with one or more of the terms, you are strictly prohibited from using any service offered by BitBot. ### Usage Policy All services offered by BitBot are for personal, non-commercial use unless permission is granted with written agreement. We do not take responsibility for any legal repercussions caused by the use of our services and expect that you use them in compliance with all authority. Usage of our services with malicious intent - including without limitation to attempting to copy content or flood servers - is strictly prohibited and will result in a loss of access. We reserve the right to restrict access to our services to any user or any group of users for any reason. ### Disclaimer and Limitations The content offered through our services are strictly for informational purposes only. 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Upon cancellation, you will have access to your subscription benefits until the end of the billing period, and your access to benefits will end thereafter. #### Refund Policy We do not offer refunds for any fees incurred for subscription to a Premium service. Once a fee is processed, your account will gain access to all benefits for the full billing period without possibility of a refund upon cancellation. If you think you were overcharged or otherwise financially affected by a system malfunction, please contact our support team for individual investigation of the case. #### Payment Policy For recurring fees, your credit card or payment method will be charged automatically at the start of every new billing period. If we do not receive payment from your provider, you agree to pay all amounts due for the services used. We reserve the right to charge outstanding dues to any payment method that you have on file with us, and to also take all steps necessary to collect such amounts, without limitation to legal action. For declined charges on active recurring subscriptions, your subscription will remain active while we attempt to retry charging your payment method on file. After multiple failures over a period of time, your subscription will be cancelled. #### Usage Restrictions You may not use a purchased subscription to re-sell, rent, or share benefits to other users. All benefits from your subscription plan are strictly for personal use only. We reserve the right to deny service or access to subscription benefits to users without possibility of refund. ### Privacy BitBot takes your privacy very seriously. Accordingly we have created a document outlining our privacy practices and how we gather, use, and manage data. [Privacy Policy](/legal/privacy) ### Legal Contact Legal inquiries should be communicated via email to . Additionally, you may join our [Discord support community](https://bitbot.tools/support) to communicate any informal legal concerns. ### Policy Changes We reserve the right to make changes to our Terms of Service (this document) without notice. **Last updated:** 16th February, 2023 # Privacy Policy BitBot *("BitBot", "we", "us", "our")* values your privacy; accordingly we have put together this privacy policy to ensure that our users can be aware of how their information is used by our services. By using any services offered by BitBot, you agree to the policy stated below. ### Data Collection BitBot only collects and stores personal information if absolutely necessary to the function of our services. This includes (primarily but not only), data from Discord such as internal identifiers to power server customizations for our bot. Our data is only stored for as long as it is necessary to provide service. All data about a server is scheduled to be deleted upon the Discord bot leaving the server, however we cannot guarantee uptime or proper functionality of the feature during such event. If at anytime you have questions about the data stored about your server, or would like to request that data to be wiped, you may open a support ticket on the Discord support server or send an email to . We will never share any information stored with any third-parties unless required to do so by law enforcement. ### Billing Information BitBot offers various subscription based Premium plans for users that want to unlock additional features. Payment and usage of these subscriptions are subject to our privacy policy. #### Payment Information Payment information that you use to purchase our subscription based products is handled by Stripe, Inc. and is subject to their terms of service and policies. We can not directly access the sensitive payment data (eg. credit card numbers) on the payment methods that you link to your Stripe customer profile, and can only charge them as necessary. #### Personal Information Stripe collects email addresses, names, and zip codes for users that pay for a subscription - we do not store this data. We reserve the right to access the email address provided if needed for billing contact. ### Logging Some unhandled and unidentifiable Discord bot exceptions will be logged and viewable to our development team in order to ensure that bugs are identified and fixed as quick as possible. Error logs may contain identifying information about the Discord server or user if it is relevant to the origin of the exception. These logs will be deleted as soon as the development team deems they are no longer needed. They may also be deleted upon request in our [Discord support server](https://bitbot.tools/support). ### External Services The BitBot website(s) uses cookies from Google Analytics to measure user interaction with site content. To learn about how Google uses data collected from partner sites you may visit their [Privacy and Terms Page](https://policies.google.com/technologies/partner-sites). BitBot uses Statcord to analyze usage of the bot. Statcord collects personally identifiable information such as user ids as well as usage data. You may view their privacy policy here: . ### Legal Contact Legal inquiries should be communicated via email to . Additionally, you may join our [Discord support community](https://bitbot.tools/support) to communicate any informal legal concerns. ### Policy Changes We reserve the right to make changes to our Privacy Policy (this document) without notice. **Last updated:** 16th February, 2023